My mother was “furious” on Saturday morning because she cannot access the Internet. And yes, despite her age… she is an Internet user. Not once in a while type of user but very frequent type… haha !
I was out early in the morning for church prayer meeting. While I was on the road, my mum called me and “sounded” me. And yes, she is an early morning internet user TOO. This is the conversation…
Mum: Where are you?
RY: On the way to church, mum?
Mum: Wah, why you go out so often. You hardly at home… blah blah
RY: What happened mum?
Mum: The internet connection cannot be used. Wanna ask you to check also you not free… blah blah
RY: Huh? How I know what happened? Did you check the phone connection and everything?
Mum: Hello, son !! I don’t study engineering OKAY! (mum always think engineering pau kah liao**)
**pau kah liao – english: cover everything, all rounders, know everything
RY: Okay okay, I will come back before 10am and check for you !
BAMMM … (Mum slammed my handphone)
I couldn’t even focus the whole prayer meeting session. I kept thinking what will happened if I can’t solve the problem for my mum. Knowing engineering graduates don’t pau kah liao (know everything), I give a call to Telekom Malaysia (TM) to inquire…
Lo and behold, the whole Kota Kemuning was facing with the same problem. Apparently there are some problem with the line cable. The customer service who assisted me was informative, efficient and helpful. I got my answer in less than 30 seconds. He promised me, everything will be okay on Sunday morning at 7.00am
Now, I have answer for my mum! And most importantly, I don’t have to sweat myself to figure out what happen when I know nothing about telecommunication. I can drive home peacefully…
On my way back, I saw…
Before the first roundabout at Kota Kemuning…
Next to the first roundabout … Can you see TM’s signboard?
Before the second roundabout …
There were a lot of cars and 4WD along the road. If you guessed they were from Telekom Malaysia (TM), then you are right. Seem like, they are taking things seriously that day 
. Apparently they worked overnight and my mum had her internet connection in the morning as promised.
After the whole experience I learnt:-
1. Parents love to spent time with their children even after they have grown up and they rely on their children even on trivia matter.
and
2. Telekom Malaysia (TM)’s service has improved. Their customer service is excellent and most importantly, they accomplish what they promised. If you are one of those that have no faith in TM, give them a chance
………………………………….
P/S: Of course, I’ve exaggerated a bit on the conversation part and with some sense of humor. I hardly remember the detail of the conversation and my mum will always stay as a kind and gentle lady.
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